The Mini 2 SE is DJI's latest addition to their drone lineup, designed for those who want quality aerial photography and videography in a compact and lightweight unit. With 2.7K video, a 3-axis gimbal, and powerful DJI O2 video transmission technology, this drone makes it easier than ever to capture stunning footage from the sky.
What's even better, the Mini 2 SE comes with a host of intelligent features that make it easy to use, no matter your skill level.
Key Features:
- Under 249 g
- 2.7K/30fps Video
- 4× Digital Zoom
- 10km Video Transmission
- 31-Min Max Flight Time
- Stable Hovering
- Return to Home
- Beginner Guide
- QuickShots, Panorama
- 38kph (Level 5) Wind Resistance
What's In The Box?
- DJI Mini 2 SE × 1
- DJI RC-N1 Remote Controller × 1
- DJI RC-N1 RC Cable (USB-C Connector) × 1
- DJI RC-N1 RC Cable (Lightning Connector) × 1
- DJI RC-N1 RC Cable (Standard Micro-USB Connector) × 1
- DJI Mini 2 Intelligent Flight Battery × 1
- Spare Propellers (Pair) × 1
- Spare Screws × 6
- Gimbal Protector × 1
- Screwdriver × 1
- USB-C Data Cable × 1
A Perspective Far Above Ordinary- Light and Portable
Just how light is DJI Mini 2 SE? At less than 249 g, it weighs about as much as an apple and fits in the palm of your hand. Compact and convenient, Mini 2 SE is your ideal travel companion, transforming how you capture your favourite moments.
Up to 10km HD Video Transmission
Mini 2 SE supports up to 10 km of HD video transmission and has excellent anti-interference capabilities, giving you the ability to fly farther and see clearer.
31-Min Max Flight Time
With a max battery life of 31 minutes, Mini 2 SE grants more than enough time to compose the perfect shot.
Robust Flying
Mini 2 SE flies steady and reliably and keeps your footage stable even when flying in environments with level-5 winds, up to 38kph.
Creativity, Simplified
Smart features let you nail flight on your very first try.
Beginner-Friendly
The DJI Fly app comes with clear instructions and easy-to-follow flying tutorials covering all the tips you need to get started.
Take Off/Land with One Tap
Press and hold the takeoff/landing icon, and the aircraft will automatically take off or land.
Stable Hovering
With a combination of GNSS, downward vision, and infrared sensing systems, the aircraft can hover stably in the air.
Return to Home
Smart RTH, Low Battery RTH, and Failsafe RTH give you more confidence and peace of mind during flight.
Boost Your Inspiration with Intelligent Modes
Getting your dream shot is easier than you think.
QuickShots
With just a few taps, DJI Mini 2 SE automatically records and shoots professional-level videos to share directly on social media. Whether you’re a beginner or a more experienced flyer, the DJI Fly app helps you to produce impressive results complete with soundtracks and filters.
Panorama
Select from Sphere, Wide Angle, and 180° panoramas, and Mini 2 SE will do the rest, generating a panoramic masterpiece effortlessly with one tap.
Wide/180°/Sphere
Technical Specifications:
Aircraft
Takeoff Weight: 246 g
The standard weight of the aircraft (including the Intelligent Flight Battery, propellers, and a microSD card). The actual product weight may vary due to differences in batch materials and external factors. Registration is not required in some countries and regions. Please check local laws and regulations before use.
Dimensions: Folded (without propellers): 138×81×58 mm (L×W×H)
Unfolded (with propellers): 245×289×56 mm (L×W×H)
Max Ascent Speed: 5 m/s
Max Descent Speed: 3.5 m/s
Max Horizontal Speed (at sea level, no wind): 16 m/s
The max horizontal speed is subject to dynamic local restrictions. Please abide by local laws and regulations when flying.
Max Takeoff Altitude: 4000 m
2000 m when taking off with propeller guards.
Max Flight Time: 31 minutes
Measured in a controlled test environment. Specific test conditions are as follows: flying forward at a constant speed of 17 kph in a windless laboratory environment, in photo mode (without photo taking operation during flight), and from 100% battery level until 0%. Results may vary depending on the environment, actual use, and firmware version.
Max Wind Speed Resistance: 10.7 m/s (Level 5)
Max Tilt Angle: 40°
Operating Temperature: 0° to 40° C (32° to 104° F)
Global Navigation Satellite System: GPS + GLONASS + Galileo
Hovering Accuracy Range: Vertical:
±0.1 m (with vision positioning)
±0.5 m (with GNSS positioning)
Horizontal:
±0.3 m (with vision positioning)
±1.5 m (with GNSS positioning)
Internal Storage: N/A
Camera
Image Sensor: 1/2.3-inch CMOS, Effective Pixels: 12 MP
Lens: FOV: 83°
Format Equivalent: 24 mm
Aperture: f/2.8
Focus: 1 m to ∞
ISO Range: Video:
100-3200
Photo:
100-3200
Shutter Speed: Electronic Shutter: 4-1/8000 s
Max Image Size: 4000×3000
Still Photography Modes: Single Shot: 12 MP
Timed: 12 MP
JPEG: 2/3/5/7/10/15/20/30/60 s
JPEG + RAW: 5/7/10/15/20/30/60 s
Automatic Exposure Bracketing (AEB): 12 MP, 3 frames at 2/3 EV step
Panorama: Sphere, 180°, and Wide Angle
Photo Format: JPEG/DNG (RAW)
Video Resolution: 2.7K: 2720×1530@24/25/30 fps
FHD: 1920×1080@24/25/30/48/50/60 fps
Video Format: MP4 (MPEG-4 AVC/H.264)
Max Video Bitrate: 40 Mbps
Supported File System: FAT32 (≤ 32 GB)
exFAT (> 32 GB)
Digital Zoom: 2.7K: 3×
FHD: 4×
Color Mode: Normal
QuickShots Modes: Dronie, Helix, Rocket, Circle, and Boomerang
Gimbal
Stabilization: 3-axis mechanical gimbal (tilt, roll, and pan)
Mechanical Range: Tilt: -110° to 35°
Roll: -35° to 35°
Pan: -20° to 20°
Controllable Range: Tilt:
-90° to 0° (default)
-90° to 20° (extended)
Max Control Speed (tilt): 100°/s
Angular Vibration Range: ±0.01°
Sensing
Downward: Precise Hovering Range: 0.5-10 m
Operating Environment: Downward:
surfaces with discernible patterns, diffuse reflectivity >20% (e.g., walls, trees, people), and adequate lighting (lux >15)
Video Transmission
Video Transmission System: DJI O2
Live View Quality: Remote Controller:
720p/30fps
Operating Frequency: 2.400-2.4835 GHz
5.725-5.850 GHz
Transmitter Power (EIRP): 2.400-2.4835 GHz:
≤ 26 dBm (FCC)
≤ 20 dBm (CE/SRRC/MIC)
5.725-5.850 GHz:
≤ 26 dBm (FCC/SRRC)
≤ 14 dBm (CE)
Max Transmission Distance (free of interference): FCC: 10 km
CE: 6 km
SRRC: 6 km
MIC: 6 km
Measured in an unobstructed outdoor environment free of interference. The above data shows the farthest communication range for one-way, non-return flights under each standard. During your flight, please pay attention to RTH reminders in the DJI Fly app.
Max Transmission Distance (with interference): Strong Interference: urban landscape, approx. 1.5-3 km
Medium Interference: suburban landscape, approx. 3-6 km
Low Interference: suburb/seaside, approx. 6-10 km
Data tested under FCC standard in unobstructed environments with typical interference. Used for reference purposes only and provides no guarantee for actual flight distance.
Lowest Latency: Approx. 200 ms (Depending on the actual environment and mobile device).
Battery
Capacity: 2250 mAh
Weight: 82.5 g
Nominal Voltage: 7.7 V
Max Charging Voltage: 8.8 V
Type: Li-ion
Energy: 17.32 Wh
Charging Temperature: 5° to 40° C (41° to 104° F)
Battery Charging Hub
Input: 5 V, 3 A
9 V, 3 A
12 V, 3 A
Output: USB-A:
Max Voltage: 5 V; Max Current: 2 A
Charging Type: Three batteries charged in sequence
Storage
Recommended microSD Cards:
16 GB:
SanDisk Extreme
32 GB:
Samsung PRO Endurance
Samsung EVO Plus
SanDisk Industrial
SanDisk Extreme V30 A2
SanDisk Extreme Pro V30 A1
SanDisk Extreme Pro V30 A2
Lexar 633x
Lexar 667x
64 GB:
Samsung PRO Endurance
Samsung EVO Plus
SanDisk Extreme V30 A1
SanDisk Extreme V30 A2
Lexar 633x
Lexar 667x
Lexar 1000x
Lexar High Endurance
Toshiba EXCERIA M303 V30 A1
Netac Pro V30 A1
128 GB:
Samsung EVO Plus
SanDisk Extreme V30 A2
SanDisk Extreme Plus V30 A1
SanDisk Extreme Plus V30 A2
Lexar 633x
Lexar 667x
Lexar 1000x
Lexar High Endurance
Toshiba EXCERIA M303 V30 A1
Netac Pro V30 A1
256GB:
SanDisk Extreme V30 A2
Remote Controller
Max Operating Time: DJI RC-N1 Remote Controller
Without charging any mobile device: 6 hours
When charging a mobile device: 4 hours
Max Supported Mobile Device Size: DJI RC-N1 Remote Controller
180×86×10 mm (L×W×H)
Operating Temperature: DJI RC-N1 Remote Controller
-10° to 40° C (14° to 104° F)
Transmitter Power (EIRP): DJI RC-N1 Remote Controller
2.400-2.4835 GHz:
≤ 26 dBm (FCC)
≤ 20 dBm (CE/SRRC/MIC)
5.725-5.850 GHz:
≤26 dBm (FCC)
≤23 dBm (SRRC)
≤14 dBm (CE)
Shipping
$13.50 Flat Rate - Nationwide!
Saturday Delivery
Unfortunately Saturday delivery is no longer available at RC Hobbies.
Delivery
Once RC Hobbies has confirmed acceptance of the buyer's order, we will endeavor to dispatch the buyer's order within
1-3 Business days unless a different time frame is specified in relation to a particular product. If we are unable to dispatch
the buyer's order within the time frame specified by RC Hobbies we will endeavor to contact the buyer and advise
the buyer of the expected dispatch date.
In stock items are generally dispatched on the same day you place your order, unless a different time frame is specified
in relation to a particular product and provided the order was placed before our daily cut off time which is usually
around 1PM.
We use NZ Post, Aramex, and Post Haste for New Zealand orders. Deliveries are usually 2 working days, but please allow an extra
day for big parcels to reach the South Island and for rural deliveries.
We use NZ Post for orders that can fit into overnight courier bags and Post Haste for larger parcels.
Tracking emails will be sent out once parcels have been collected.
The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to
leave the products in a specified location if the buyer will not be at the delivery address). RC Hobbies will
not be responsible for any order that is delivered in accordance with the buyer’s delivery instructions.
Delivery to PO Boxes
RC Hobbies can send goods to PO Boxes, except for large freight boxes.
International Delivery.
We're based in New Zealand but we deliver all round the world. Please use our shipping estimator at checkoutfor a shipping quote or contact us and will send you
a quote.
sales@rchobbies.co.nz
Returns Policy
The item I received is not the item I ordered
Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the
original item to. You will be provided with a no-cost return addressed courier satchel (or similar)
and we will process your replacement within 1–3 days of receiving your item.
The item I ordered arrived faulty.
Please arrange with RC Hobbies to return the item for testing. If we confirm that the item was damaged before leaving
RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replaced
by RC Hobbies Ltd free of charge. If the goods are faulty we will meet our obligations under the Consumers Guarantees
Act to provide a remedy.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or Fastway
tracking emails we send out.
Alternatively you can call Courier Post on
0800 268 743 or Post Haste on
09 444 2950
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been
delivered within the timeframe we will start an investigation with Courier Post & Post Haste on your behalf.
Regrettably, neither RC Hobbies nor Courier Post & Fastway are able to refund or replace items that have been lost, damaged
or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend
using “Signature Required” option which is our default option unless advise by the Buyer to use the “No Signature Required”
option.
I've changed my mind and no longer want the item I ordered
Change of mind returns can be processed as long as it has been agreed by RC Hobbies and the item has been returned
within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost
of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive
a Store Credit or refund less the restock fee and freight charges.
Restock fee
All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is
15% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not
like it or did not suit you, so please choose carefully and read the descriptions in the listings as some products also
require additional items to complete.
Description
The Mini 2 SE is DJI's latest addition to their drone lineup, designed for those who want quality aerial photography and videography in a compact and lightweight unit. With 2.7K video, a 3-axis gimbal, and powerful DJI O2 video transmission technology, this drone makes it easier than ever to capture stunning footage from the sky.
What's even better, the Mini 2 SE comes with a host of intelligent features that make it easy to use, no matter your skill level.
Key Features:
- Under 249 g
- 2.7K/30fps Video
- 4× Digital Zoom
- 10km Video Transmission
- 31-Min Max Flight Time
- Stable Hovering
- Return to Home
- Beginner Guide
- QuickShots, Panorama
- 38kph (Level 5) Wind Resistance
What's In The Box?
- DJI Mini 2 SE × 1
- DJI RC-N1 Remote Controller × 1
- DJI RC-N1 RC Cable (USB-C Connector) × 1
- DJI RC-N1 RC Cable (Lightning Connector) × 1
- DJI RC-N1 RC Cable (Standard Micro-USB Connector) × 1
- DJI Mini 2 Intelligent Flight Battery × 1
- Spare Propellers (Pair) × 1
- Spare Screws × 6
- Gimbal Protector × 1
- Screwdriver × 1
- USB-C Data Cable × 1
A Perspective Far Above Ordinary- Light and Portable
Just how light is DJI Mini 2 SE? At less than 249 g, it weighs about as much as an apple and fits in the palm of your hand. Compact and convenient, Mini 2 SE is your ideal travel companion, transforming how you capture your favourite moments.
Up to 10km HD Video Transmission
Mini 2 SE supports up to 10 km of HD video transmission and has excellent anti-interference capabilities, giving you the ability to fly farther and see clearer.
31-Min Max Flight Time
With a max battery life of 31 minutes, Mini 2 SE grants more than enough time to compose the perfect shot.
Robust Flying
Mini 2 SE flies steady and reliably and keeps your footage stable even when flying in environments with level-5 winds, up to 38kph.
Creativity, Simplified
Smart features let you nail flight on your very first try.
Beginner-Friendly
The DJI Fly app comes with clear instructions and easy-to-follow flying tutorials covering all the tips you need to get started.
Take Off/Land with One Tap
Press and hold the takeoff/landing icon, and the aircraft will automatically take off or land.
Stable Hovering
With a combination of GNSS, downward vision, and infrared sensing systems, the aircraft can hover stably in the air.
Return to Home
Smart RTH, Low Battery RTH, and Failsafe RTH give you more confidence and peace of mind during flight.
Boost Your Inspiration with Intelligent Modes
Getting your dream shot is easier than you think.
QuickShots
With just a few taps, DJI Mini 2 SE automatically records and shoots professional-level videos to share directly on social media. Whether you’re a beginner or a more experienced flyer, the DJI Fly app helps you to produce impressive results complete with soundtracks and filters.
Panorama
Select from Sphere, Wide Angle, and 180° panoramas, and Mini 2 SE will do the rest, generating a panoramic masterpiece effortlessly with one tap.
Wide/180°/Sphere
Technical Specifications:
Aircraft
Takeoff Weight: 246 g
The standard weight of the aircraft (including the Intelligent Flight Battery, propellers, and a microSD card). The actual product weight may vary due to differences in batch materials and external factors. Registration is not required in some countries and regions. Please check local laws and regulations before use.
Dimensions: Folded (without propellers): 138×81×58 mm (L×W×H)
Unfolded (with propellers): 245×289×56 mm (L×W×H)
Max Ascent Speed: 5 m/s
Max Descent Speed: 3.5 m/s
Max Horizontal Speed (at sea level, no wind): 16 m/s
The max horizontal speed is subject to dynamic local restrictions. Please abide by local laws and regulations when flying.
Max Takeoff Altitude: 4000 m
2000 m when taking off with propeller guards.
Max Flight Time: 31 minutes
Measured in a controlled test environment. Specific test conditions are as follows: flying forward at a constant speed of 17 kph in a windless laboratory environment, in photo mode (without photo taking operation during flight), and from 100% battery level until 0%. Results may vary depending on the environment, actual use, and firmware version.
Max Wind Speed Resistance: 10.7 m/s (Level 5)
Max Tilt Angle: 40°
Operating Temperature: 0° to 40° C (32° to 104° F)
Global Navigation Satellite System: GPS + GLONASS + Galileo
Hovering Accuracy Range: Vertical:
±0.1 m (with vision positioning)
±0.5 m (with GNSS positioning)
Horizontal:
±0.3 m (with vision positioning)
±1.5 m (with GNSS positioning)
Internal Storage: N/A
Camera
Image Sensor: 1/2.3-inch CMOS, Effective Pixels: 12 MP
Lens: FOV: 83°
Format Equivalent: 24 mm
Aperture: f/2.8
Focus: 1 m to ∞
ISO Range: Video:
100-3200
Photo:
100-3200
Shutter Speed: Electronic Shutter: 4-1/8000 s
Max Image Size: 4000×3000
Still Photography Modes: Single Shot: 12 MP
Timed: 12 MP
JPEG: 2/3/5/7/10/15/20/30/60 s
JPEG + RAW: 5/7/10/15/20/30/60 s
Automatic Exposure Bracketing (AEB): 12 MP, 3 frames at 2/3 EV step
Panorama: Sphere, 180°, and Wide Angle
Photo Format: JPEG/DNG (RAW)
Video Resolution: 2.7K: 2720×1530@24/25/30 fps
FHD: 1920×1080@24/25/30/48/50/60 fps
Video Format: MP4 (MPEG-4 AVC/H.264)
Max Video Bitrate: 40 Mbps
Supported File System: FAT32 (≤ 32 GB)
exFAT (> 32 GB)
Digital Zoom: 2.7K: 3×
FHD: 4×
Color Mode: Normal
QuickShots Modes: Dronie, Helix, Rocket, Circle, and Boomerang
Gimbal
Stabilization: 3-axis mechanical gimbal (tilt, roll, and pan)
Mechanical Range: Tilt: -110° to 35°
Roll: -35° to 35°
Pan: -20° to 20°
Controllable Range: Tilt:
-90° to 0° (default)
-90° to 20° (extended)
Max Control Speed (tilt): 100°/s
Angular Vibration Range: ±0.01°
Sensing
Downward: Precise Hovering Range: 0.5-10 m
Operating Environment: Downward:
surfaces with discernible patterns, diffuse reflectivity >20% (e.g., walls, trees, people), and adequate lighting (lux >15)
Video Transmission
Video Transmission System: DJI O2
Live View Quality: Remote Controller:
720p/30fps
Operating Frequency: 2.400-2.4835 GHz
5.725-5.850 GHz
Transmitter Power (EIRP): 2.400-2.4835 GHz:
≤ 26 dBm (FCC)
≤ 20 dBm (CE/SRRC/MIC)
5.725-5.850 GHz:
≤ 26 dBm (FCC/SRRC)
≤ 14 dBm (CE)
Max Transmission Distance (free of interference): FCC: 10 km
CE: 6 km
SRRC: 6 km
MIC: 6 km
Measured in an unobstructed outdoor environment free of interference. The above data shows the farthest communication range for one-way, non-return flights under each standard. During your flight, please pay attention to RTH reminders in the DJI Fly app.
Max Transmission Distance (with interference): Strong Interference: urban landscape, approx. 1.5-3 km
Medium Interference: suburban landscape, approx. 3-6 km
Low Interference: suburb/seaside, approx. 6-10 km
Data tested under FCC standard in unobstructed environments with typical interference. Used for reference purposes only and provides no guarantee for actual flight distance.
Lowest Latency: Approx. 200 ms (Depending on the actual environment and mobile device).
Battery
Capacity: 2250 mAh
Weight: 82.5 g
Nominal Voltage: 7.7 V
Max Charging Voltage: 8.8 V
Type: Li-ion
Energy: 17.32 Wh
Charging Temperature: 5° to 40° C (41° to 104° F)
Battery Charging Hub
Input: 5 V, 3 A
9 V, 3 A
12 V, 3 A
Output: USB-A:
Max Voltage: 5 V; Max Current: 2 A
Charging Type: Three batteries charged in sequence
Storage
Recommended microSD Cards:
16 GB:
SanDisk Extreme
32 GB:
Samsung PRO Endurance
Samsung EVO Plus
SanDisk Industrial
SanDisk Extreme V30 A2
SanDisk Extreme Pro V30 A1
SanDisk Extreme Pro V30 A2
Lexar 633x
Lexar 667x
64 GB:
Samsung PRO Endurance
Samsung EVO Plus
SanDisk Extreme V30 A1
SanDisk Extreme V30 A2
Lexar 633x
Lexar 667x
Lexar 1000x
Lexar High Endurance
Toshiba EXCERIA M303 V30 A1
Netac Pro V30 A1
128 GB:
Samsung EVO Plus
SanDisk Extreme V30 A2
SanDisk Extreme Plus V30 A1
SanDisk Extreme Plus V30 A2
Lexar 633x
Lexar 667x
Lexar 1000x
Lexar High Endurance
Toshiba EXCERIA M303 V30 A1
Netac Pro V30 A1
256GB:
SanDisk Extreme V30 A2
Remote Controller
Max Operating Time: DJI RC-N1 Remote Controller
Without charging any mobile device: 6 hours
When charging a mobile device: 4 hours
Max Supported Mobile Device Size: DJI RC-N1 Remote Controller
180×86×10 mm (L×W×H)
Operating Temperature: DJI RC-N1 Remote Controller
-10° to 40° C (14° to 104° F)
Transmitter Power (EIRP): DJI RC-N1 Remote Controller
2.400-2.4835 GHz:
≤ 26 dBm (FCC)
≤ 20 dBm (CE/SRRC/MIC)
5.725-5.850 GHz:
≤26 dBm (FCC)
≤23 dBm (SRRC)
≤14 dBm (CE)
Videos
0 Reviews
Shipping & Returns
Shipping
$13.50 Flat Rate -Nationwide!
Delivery
Once E&E TRADERS LTD has confirmed acceptance of the buyer's order, we will endeavor to dispatch the buyer's order within
24 Hours unless a different time frame is specified in relation to a particular product. If we are unable to dispatch
the buyer's order within the time frame specified by E&E TRADERS LTD we will endeavor to contact the buyer and advise
the buyer of the expected dispatch date.
In stock items are generally dispatched on the following business day, unless a different time frame is specified
in relation to a particular product and provided the order was placed before our daily cut off time which is usually
around 1PM - 2PM.
We use Courier Post and Fastway for New Zealand orders. Deliveries are usually overnight, but please allow an extra
day for big parcels to reach the South Island and for rural deliveries.
We use Courier Post for orders that can fit into overnight courier bags and Fastway for larger parcels.
Tracking emails will be sent out once parcels have been collected.
The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to
leave the products in a specified location if the buyer will not be at the delivery address). RC Hobbies 12 Ltd will
not be responsible for any order that is delivered in accordance with the buyer’s delivery instructions.
Delivery to PO Boxes
E & E TRADERS LTD can send goods to PO Boxes
International Delivery.
We're based in New Zealand but we deliver all round the world. Please contact us for a shipping quote or we will send you
a quote after your order has been placed.
sales@rchobbies.co.nz
Returns Policy
The item I received is not the item I ordered
Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the
original item to E & E TRADERS LTD. You will be provided with a no-cost return addressed courier satchel (or similar) and
we will process your replacement within 1–3 days of receiving your item.
The item I ordered arrived faulty.
Please arrange with E & E TRADERS LTD to return the item for testing. If we confirm that the item was damaged before leaving
RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replaced
by E & E TRADERS LTD free of charge. If the goods are faulty we will meet our obligations under the Consumers Guarantees
Act to provide a remedy.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or Fastway tracking emails we send out.
Alternatively you can call Courier Post on 0800 268 743 or Fastway on 09 634 3704
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been
delivered within the timeframe we will start an investigation with Courier Post & PostHaste on your behalf.
Regrettably, neither RC Hobbies nor Courier Post & PostHaste are able to refund or replace items that have been lost, damaged or stolen
after being delivered to your property. If you are concerned about leaving your items unattended we recommend using “Signature
Required” option which is our default option unless advise by the Buyer to use the “No Signature Required” option.
I've changed my mind and no longer want the item I ordered
Change of mind returns can be processed as long as it has been agreed by E & E TRADERS LTD and the item has been returned
within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of
the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive a Store
Credit or refund less the restock fee and freight charges.
Restock fee
All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is
10% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not like
it or did not suit you, so please choose carefully and read the descriptions in the listings as some products also require
additional items to complete.
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