Shipping & Returns

 

TO OUR VALUED CUSTOMERS: ANY ORDERS PLACED
BETWEEN THE 27th JUNE AND THE 8th JULY 2019
WILL BE SHIPPED OUT ON THE WEEK OF THE 9th JULY.
THANK YOU FOR YOUR PATIENCE.

 

Shipping 

$5 Flat Rate Shipping (Includes Rural)

Free In store Pickup by Arrangement

 

Delivery

Once RC Hobbies has confirmed acceptance of the buyer's order, we will endeavor to dispatch the buyer's order within 3 Business Days unless a different time frame is specified in relation to a particular product. If we are unable to dispatch the buyer's order within the time frame specified by RC Hobbies we will endeavor to contact the buyer and advise the buyer of the expected dispatch date. 

We use Courier Post and Fastway for New Zealand orders. Deliveries are usually overnight, but please allow an extra day for big parcels to reach the South Island and for rural deliveries.

We use Courier Post for orders that can fit into overnight courier bags and Fastway for larger parcels.

Please allow 1-4 days for delivery of items inter-island.

Tracking emails will be sent out once parcels have been collected.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address).  RC Hobbies will not be responsible for any order that is delivered in accordance with the buyer’s delivery instructions. 

Delivery to PO Boxes 

RC Hobbies  can send goods to PO Boxes 

International Delivery. 

We're based in New Zealand but we deliver all round the world. Please contact us for a shipping quote or we will send you a quote after your order has been placed. 

sales@rchobbies.co.nz 

*We cannot send Dangerous Goods Items Outside of New Zealand this includes Spray Cans, Nitro Fuel and LiPo Batteries.

Returns Policy 

The item I received is not the item I ordered 

Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the original item to RC Hobbies. You will be provided with a no-cost return addressed courier satchel (or similar) and we will process your replacement within 1–3 days of receiving your item. 

The item I ordered arrived faulty

Please arrange with RC Hobbies to return the item for testing. If we confirm that the item was damaged before leaving RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replaced by RC Hobbies free of charge. If the goods are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy. 

The item I ordered did not arrive 

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or Fastway tracking emails we send out. 

Alternatively you can call Courier Post on 0800 268 743 or Fastway on 09 634 3704

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been delivered within the time frame we will start an investigation with Courier Post or Fastway on your behalf. 

Regrettably, neither RC Hobbies nor Courier Post and Fastway are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend using “Signature Required” option which is our default option unless advise by the Buyer to use the “No Signature Required” option. 

I've changed my mind and no longer want the item I ordered 

Change of mind returns can be processed as long as it has been agreed by RC Hobbies and the item has been returned within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive a Store Credit or refund less the restock fee and freight charges. 

Restock fee 

All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is 25% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not like it or did not suit you, so please choose carefully and read the descriptions in the listings as some products also require additional items to complete.