$5 Flat Rate Shipping (Includes Rural)
$8.50 for Saturday Delivery
$10 for Waiheke Island
Free In store Pickup by Arrangement
If you order an “in stock” item on Friday before 1PM you will have the option to select Saturday Delivery. Saturday Delivery is not available in all areas and is not guaranteed. Larger parcels going to South Island on the two day service will need to be ordered on a Thursday with Saturday delivery.
Once RC Hobbies 12 Ltd has confirmed acceptance of the buyer's order, we will endeavor to dispatch the buyer's order within 24 Hours unless a different time frame is specified in relation to a particular product. If we are unable to dispatch the buyer's order within the time frame specified by RC Hobbies 12 Ltd we will endeavor to contact the buyer and advise the buyer of the expected dispatch date.
In stock items are generally dispatched on the same day you place your order, unless a different time frame is specified in relation to a particular product and provided the order was placed before our daily cut off time which is usually around 2PM - 3PM.
We use Courier Post and Fastway for New Zealand orders. Deliveries are usually overnight, but please allow an extra day for big parcels to reach the South Island and for rural deliveries.
We use Courier Post for orders that can fit into overnight courier bags and Fastway for larger parcels.
Tracking emails will be sent out once parcels have been collected.
The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). RC Hobbies 12 Ltd will not be responsible for any order that is delivered in accordance with the buyer’s delivery instructions.
Delivery to PO Boxes
RC Hobbies 12 Ltd can send goods to PO Boxes
We're based in New Zealand but we deliver all round the world. Please contact us for a shipping quote or we will send you a quote after your order has been placed.
The item I received is not the item I ordered
Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the original item to RC Hobbies 12 Ltd. You will be provided with a no-cost return addressed courier satchel (or similar) and we will process your replacement within 1–3 days of receiving your item.
The item I ordered arrived faulty.
Please arrange with RC Hobbies 12 Ltd to return the item for testing. If we confirm that the item was damaged before leaving RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replaced by RC Hobbies 12 Ltd free of charge. If the goods are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or Fastway tracking emails we send out.
Alternatively you can call Courier Post on 0800 268 743 or Fastway on 09 634 3704
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been delivered within the time frame we will start an investigation with Courier Post or Fastway on your behalf.
Regrettably, neither RC Hobbies nor Courier Post and Fastway are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend using “Signature Required” option which is our default option unless advise by the Buyer to use the “No Signature Required” option.
I've changed my mind and no longer want the item I ordered
Change of mind returns can be processed as long as it has been agreed by RC Hobbies 12 Ltd and the item has been returned within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive a Store Credit or refund less the restock fee and freight charges.
All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is 10% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not like it or did not suit you, so please choose carefully and read the descriptions in the listings as some products also require additional items to complete.