Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the original item to RC Hobbies 12 Ltd. You will be provided with a no-cost return addressed courier satchel (or similar) and we will process your replacement within 1–3 days of receiving your item.
The item I ordered arrived faulty.
Please arrange with RC Hobbies 12 Ltd to return the item for testing. If we confirm that the item was damaged before leaving RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replaced by RC Hobbies 12 Ltd free of charge. If the goods are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from the Post Haste web site.
Alternatively you can call Post Haste on 0800 106 828
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been delivered within the timeframe we will start an investigation with Post Haste on your behalf.
Regrettably, neither RC Hobbies nor Post Haste are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend using “Signature Required” option which is our default option unless advise by the Buyer to use the “No Signature Required” option.
I've changed my mind and no longer want the item I ordered
Change of mind returns can be processed as long as it has been agreed by RC Hobbies 12 Ltd and the item has been returned within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive an account credit less the restock fee and freight charges to spend at RC Hobbies 12 Ltd.
All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is 10% of the goods sales value. Please note that according to the Ministry of Consumer Affairs, we do not have to give you a refund if you change your mind, ordered it in error, unwanted Gift or just did not like it or did not suit you, so please choose carefully and read the descriptions in the listings.