LOSI 1/10 Tenacity DB Pro Lucas Oil 4WD Brushless Desert Buggy RTR

LOSI 1/10 Tenacity DB Pro Lucas Oil 4WD Brushless Desert Buggy RTR

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SKU:
LOS03027T1
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$899.00 inc GST

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The legendary TEN was known around the world as one of the toughest platforms on the planet. Taking on any terrain, these trucks and buggies threw the gauntlet down on off-road excitement. The Losi® TENACITY® DB Pro 1/10-scale 4WD Buggy is a continuation of that dominance.

The TENACITY DB Pro includes a full metric hardware package and aluminum features the competition sells as option parts. This desert buggy features all the technological advances drivers demand including the Spektrum™ Smart 130A Brushless ESC and Spektrum Firma® 4-Pole 3150KV 550 Motor allowing you to hit 50+ MPH with a 3 cell LiPo battery. Of course, the ESC is waterproof, completely programmable and comes pre-wired with a high-current IC5™ connector. Drivers stay in control with a DX2E Active™ transmitter, a Spektrum AVC® receiver with steering priority, and scale-to-size Falken Wildpeak MT tires and Method wheels.

Finally, the TENACITY DB has a scale-inspired Desert Buggy body along with a new wing and off-road buggy inspired wheel design that looks good in the backyard and out in the desert blasting berms. You get all this and more from the brand that represents the pinnacle of performance.

FEATURES:

  • Proven LOSI TEN 4WD Platform
  • Spektrum Smart 130A Brushless ESC and Spektrum Firma 4-Pole 3150
  • Spektrum DX2E Active radio system with AVC and new SPMSR6100AT Receiver
  • Waterproof Components
  • 12mm race inspired aluminum bodied shock absorbers and caps
  • Race Inspired Scale Body
  • Falken Wildpeak MT Tires
  • Sway Bars
  • Adjustable Turnbuckles
  • Officially Licensed trim schemes from Fox Racing and Lucas Oil
  • Front LED bar
  • Three silicone filled gear differentials
  • Center Differential
WHAT'S IN THE BOX?
  • (1) Losi TENACITY DB Pro 1/10-scale 4WD Buggy with:
    • (1) Spektrum AVC receiver (installed)
    • (1) Spektrum Firma Smart 130A Brushless ESC (installed)
    • (1) Spektrum Firma 4-Pole 3150Kv 550 Motor (installed)
  • (1) Spektrum DX2e Active Radio Transmitter with AVC
  • (1) Product Manual

REQUIRED FOR OPERATION (Not Included)

  • 5000mAh 2-3S Li-Po Battery with IC5 Connector
  • Suitable Li-Po Battery Charger

Spektrum Smart technology is about offering a higher connection to your hobby. It's a connection that puts you in complete control, makes you more aware and more confident about the capability of your equipment—all while making vital components of your model easier to use than ever before. Click on the link below to find out how your Spektrum Smart ESC can feed telemetry directly to the optional Dash Board App and how Spektrum Smart batteries and charging can take you to the next level.

The Full-Throttle Freedom of AVC<sup>®</sup> Technology

The receiver's built-in AVC® (Active Vehicle Control®) traction control system works behind the scenes, making hundreds of throttle and steering adjustments per second, so more of the motor's power is translated into ballistic speed and acceleration instead of just flying dirt. The patent-pending AVC system adds a level of performance that simply cannot be found with any vehicle from any manufacturer other than Horizon Hobby. Like traction control in your full-scale vehicle, you can activate or deactivate the system on the fly and adjust the level of stability based on driving conditions. Any RC vehicle can go fast, and with AVC you can go faster while maintaining optimum stability in all driving conditions.

Legendary TEN Platform

Based on the legendary, high-performance TEN platform featuring a super-tough 3mm Plate, 6061-T6 Aluminum chassis and the ability to adjust the TENACITY-DB Pro's suspension and drivetrain for any condition.

Independent Front And Rear Suspension

The front and rear suspension provide amazing handling with a consistent feel and the ability to soak up bumps. It all adds up to a buggy that's dialed in for maximize performance right out of the box.

Adjustable Turnbuckles

For added adjustability and tune-ability, adjustable turnbuckles come standard on the TENACITY DB Pro.

Adjustable Sway Bars

The included sway bars are fully adjustable and help you push the TENACITY DB Pro to its limits.

Aluminum Shock Towers

4mm 6061-T6 Aluminum shock towers are built tough to withstand the punishment the front end of the TENACITY DB Pro will receive.

Coil-Over Oil Filled Shocks with Pre-Load Adjustment

Adjustable oil filled coil-over shocks on all four corners soak up the gnarliest terrain. The 12mm shocks are fully-adjustable and allow you to tune the handling of the TENACITY DB Pro to maximize performance and dominate anywhere.

50+ MPH Spektrum™ Firma<sup>®</sup> 4-Pole 3150

The brushless ESC and motor provide wicked power with a 3 cell LiPo battery (not included) that will blaze along at speeds of 50+ MPH.

Spektrum SMART ESC

The ESC is waterproof, completely programmable and comes pre-wired with a high-current IC5 connector. The ESC will work with most sensorless brushless motors and is 2S-3S Li-Po and Ni-MH compatible.

Waterproof Electronics

The TENACITY DB Pro is loaded with waterproof electronics including the receiver, servo and ESC. Everything is sealed against the elements allowing you to splash in the rain, spin in the mud and make tracks in the snow. It's full-throttle freedom to run anytime, rain or shine.

LED Light Bar

The fun doesn't stop even when the sun goes down with the TENACITY DB Pro. Brilliant LED lights on the integrated light bar cast more than enough illumination for running at night.

Fully Caged Chassis with Body Panels and Driver Cockpit

The fully caged chassis, body panels and drivers add to the TENACITY DB Pro's scale looks and provides you easy access to the chassis.

Flip-Top Cage

The TENACITY DB Pro features a unique hinge cage that allows for easy access to the vehicle interior for battery loading and maintenance.

4X4 Driveline With Adjustable Differentials

Full-time four-wheel drive provides increased traction and handling. The front, center and rear differentials can also be tuned for various conditions and now come with 4 spider gears in each differential.

Metric Hardware

Complete metric hardware is featured throughout the TENACITY DB Pro, including bearings, screws and nuts.

Officially Licensed Falken Wildpeak MT Tires

Working together with Falken Tires, the TENACITY DB Pro has a scaled down Wildpeak MT tires that have an aggressive tread pattern that handles any terrain. From the asphalt to the dirt, the Falken Wildpeak MT tire lasts long, performs well and has great tread life.

Officially Licensed Method Wheels

Working together with Method Wheels, the TENACITY DB Pro comes equipped with scaled down wheels that look like they are right off the factory truck.

Spektrum™ DX2e Active™ Radio System

The Spektrum™ DX2e Active™ radio system offers several advanced, useful features:

  • AVC control
  • 3-position throttle limiting switch
  • travel adjust
  • Connects to the Spektrum Dashboard App
  • Optional Smart Phone Mount available
  • Optional Speedometer Add-on available
Spektrum&trade Dashboard App
  • Connect your mobile device wirelessly via Bluetooth to your DX2E ACTIVE transmitter *
  • View top speed, battery voltage and more in real-time*
  • Program select transmitter settings
  • Optional phone mount offers the ability to mount your Android or IOS mobile device directly to the DX2E Active

* Requires optional Bluetooth Module (SPM6741), DSMR® telemetry receiver or TM1500 Telemetry Module (SPM6742), optional RPM sensor (SPMA9560) and cell phone mount (SPM6745)

iPhone App Store
Google Play Store

 

Speedometer Add-On

 

Adding the optional Spektrum™ Speedometer allows you to instantly see your vehicle's speed in real time (other items may be required). It also records top speed and features an easy-to read LED screen.

TECHNICAL SPECIFICATIONS:

Approximate Assembly Time: No assembly required
Battery Input Lead: IC5
Body: Race inspired scale, trimmed and screen printed
Brakes: Integral with ESC
Bushing Material: Metal
Charger: Sold separately
Chassis: 0.16" (4mm) thick 6061-T6 aluminum
Completion Level: Ready-To-Run
Differential: Sealed spiral cut bevel gear
Drivetrain: 4WD Shaft Drive
Final Drive Ratio: 9.73:1
Gear Pitch: 1.0 Module
Ground Clearance: 1.50" (38.1mm)
Height: 6.89" (175mm)
Internal Gear Ratio: 3.89:1
Length: 21.1" (535mm)
Motor Size: 550
Motor Type: Non-sensored brushless 4-pole 3150Kv
Pinion: 15T,17T
Radio: 2.4GHz Spektrum DX2E Active
Receiver: Spektrum AVC (Active Vehicle Control)
Servos: Spektrum S605 steering servo, 161 oz-in (11.6 kg-cm) @ 6V
Shock Type: Aluminum body, filled w/35wt oil, 12mm
Size/Scale: 1/10
Speed Control: Dynamite Smart 130A Fuze Brushless w/IC3 battery connector
Spur Gear: 40T
Suspension: Independent w/F&R sway bar
Tire Compound: Medium-soft
Tire Diameter: 4.65" (118mm)
Tire Tread: Falken Wildpeak M/T
Track: Front and Rear: 11.5" (292.1mm)
Vehicle Type: Desert buggy
Water-Resistant: Yes
Weight: 6lbs (2.7kg) without battery
Wheel Diameter: 2.2 x 3.0" (56 x 76.2mm)
Wheel Hex Size: 17mm Hex
Wheel Type: Method short course
Wheel Width: 1.63" (41.4mm)
Wheelbase: 13.1" (332.7mm)
Width: 11.7" (297mm)

Shipping
$5 Flat Rate Shipping (Includes Rural)

$8.50 for Saturday Delivery

$10 for Waiheke Island

Free Instore Pickup by Arrangement

Saturday Delivery
If you order an “in stock” item on Friday before 1PM you will have the option to select Saturday Delivery. Saturday Delivery is not available in all areas and is not guaranteed. Larger parcels going to South Island on the two day service will need to be ordered on a Thursday with Saturday delivery. Saturday Delivery is not available for Rural or Dangerous Goods (Nitro Fuel).

Delivery
Once RC Hobbies 12 Ltd has confirmed acceptance of the buyer's order, we will endeavor to dispatch the buyer's order within 24 Hours unless a different time frame is specified in relation to a particular product. If we are unable to dispatch the buyer's order within the time frame specified by RC Hobbies 12 Ltd we will endeavor to contact the buyer and advise the buyer of the expected dispatch date.

In stock items are generally dispatched on the same day you place your order, unless a different time frame is specified in relation to a particular product and provided the order was placed before our daily cut off time which is usually around 2PM - 3PM.

We use Courier Post and Fastway for New Zealand orders. Deliveries are usually overnight, but please allow an extra day for big parcels to reach the South Island and for rural deliveries.

We use Courier Post for orders that can fit into overnight courier bags and Fastway for larger parcels.

Tracking emails will be sent out once parcels have been collected.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). RC Hobbies 12 Ltd will not be responsible for any order that is delivered in accordance with the buyer’s delivery instructions.


Delivery to PO Boxes
RC Hobbies 12 Ltd can send goods to PO Boxes

International Delivery.
We're based in New Zealand but we deliver all round the world. Please contact us for a shipping quote or we will send you a quote after your order has been placed.

sales@rchobbies.co.nz

Returns Policy

The item I received is not the item I ordered

Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the original item to RC Hobbies 12 Ltd. You will be provided with a no-cost return addressed courier satchel (or similar) and we will process your replacement within 1–3 days of receiving your item.

The item I ordered arrived faulty.

Please arrange with RC Hobbies 12 Ltd to return the item for testing. If we confirm that the item was damaged before leaving RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replaced by RC Hobbies 12 Ltd free of charge. If the goods are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy.

The item I ordered did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or Fastway tracking emails we send out.

Alternatively you can call Courier Post on 0800 268 743 or Fastway on 09 634 3704

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been delivered within the timeframe we will start an investigation with Courier Post & Fastways on your behalf.

Regrettably, neither RC Hobbies nor Courier Post & Fastway are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend using “Signature Required” option which is our default option unless advise by the Buyer to use the “No Signature Required” option.

I've changed my mind and no longer want the item I ordered

Change of mind returns can be processed as long as it has been agreed by RC Hobbies 12 Ltd and the item has been returned within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive a Store Credit or refund less the restock fee and freight charges.

Restock fee

All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is 10% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not like it or did not suit you, so please choose carefully and read the descriptions in the listings as some products also require additional items to complete.

Description

The legendary TEN was known around the world as one of the toughest platforms on the planet. Taking on any terrain, these trucks and buggies threw the gauntlet down on off-road excitement. The Losi® TENACITY® DB Pro 1/10-scale 4WD Buggy is a continuation of that dominance.

The TENACITY DB Pro includes a full metric hardware package and aluminum features the competition sells as option parts. This desert buggy features all the technological advances drivers demand including the Spektrum™ Smart 130A Brushless ESC and Spektrum Firma® 4-Pole 3150KV 550 Motor allowing you to hit 50+ MPH with a 3 cell LiPo battery. Of course, the ESC is waterproof, completely programmable and comes pre-wired with a high-current IC5™ connector. Drivers stay in control with a DX2E Active™ transmitter, a Spektrum AVC® receiver with steering priority, and scale-to-size Falken Wildpeak MT tires and Method wheels.

Finally, the TENACITY DB has a scale-inspired Desert Buggy body along with a new wing and off-road buggy inspired wheel design that looks good in the backyard and out in the desert blasting berms. You get all this and more from the brand that represents the pinnacle of performance.

FEATURES:

  • Proven LOSI TEN 4WD Platform
  • Spektrum Smart 130A Brushless ESC and Spektrum Firma 4-Pole 3150
  • Spektrum DX2E Active radio system with AVC and new SPMSR6100AT Receiver
  • Waterproof Components
  • 12mm race inspired aluminum bodied shock absorbers and caps
  • Race Inspired Scale Body
  • Falken Wildpeak MT Tires
  • Sway Bars
  • Adjustable Turnbuckles
  • Officially Licensed trim schemes from Fox Racing and Lucas Oil
  • Front LED bar
  • Three silicone filled gear differentials
  • Center Differential
WHAT'S IN THE BOX?
  • (1) Losi TENACITY DB Pro 1/10-scale 4WD Buggy with:
    • (1) Spektrum AVC receiver (installed)
    • (1) Spektrum Firma Smart 130A Brushless ESC (installed)
    • (1) Spektrum Firma 4-Pole 3150Kv 550 Motor (installed)
  • (1) Spektrum DX2e Active Radio Transmitter with AVC
  • (1) Product Manual

REQUIRED FOR OPERATION (Not Included)

  • 5000mAh 2-3S Li-Po Battery with IC5 Connector
  • Suitable Li-Po Battery Charger

Spektrum Smart technology is about offering a higher connection to your hobby. It's a connection that puts you in complete control, makes you more aware and more confident about the capability of your equipment—all while making vital components of your model easier to use than ever before. Click on the link below to find out how your Spektrum Smart ESC can feed telemetry directly to the optional Dash Board App and how Spektrum Smart batteries and charging can take you to the next level.

The Full-Throttle Freedom of AVC<sup>®</sup> Technology

The receiver's built-in AVC® (Active Vehicle Control®) traction control system works behind the scenes, making hundreds of throttle and steering adjustments per second, so more of the motor's power is translated into ballistic speed and acceleration instead of just flying dirt. The patent-pending AVC system adds a level of performance that simply cannot be found with any vehicle from any manufacturer other than Horizon Hobby. Like traction control in your full-scale vehicle, you can activate or deactivate the system on the fly and adjust the level of stability based on driving conditions. Any RC vehicle can go fast, and with AVC you can go faster while maintaining optimum stability in all driving conditions.

Legendary TEN Platform

Based on the legendary, high-performance TEN platform featuring a super-tough 3mm Plate, 6061-T6 Aluminum chassis and the ability to adjust the TENACITY-DB Pro's suspension and drivetrain for any condition.

Independent Front And Rear Suspension

The front and rear suspension provide amazing handling with a consistent feel and the ability to soak up bumps. It all adds up to a buggy that's dialed in for maximize performance right out of the box.

Adjustable Turnbuckles

For added adjustability and tune-ability, adjustable turnbuckles come standard on the TENACITY DB Pro.

Adjustable Sway Bars

The included sway bars are fully adjustable and help you push the TENACITY DB Pro to its limits.

Aluminum Shock Towers

4mm 6061-T6 Aluminum shock towers are built tough to withstand the punishment the front end of the TENACITY DB Pro will receive.

Coil-Over Oil Filled Shocks with Pre-Load Adjustment

Adjustable oil filled coil-over shocks on all four corners soak up the gnarliest terrain. The 12mm shocks are fully-adjustable and allow you to tune the handling of the TENACITY DB Pro to maximize performance and dominate anywhere.

50+ MPH Spektrum™ Firma<sup>®</sup> 4-Pole 3150

The brushless ESC and motor provide wicked power with a 3 cell LiPo battery (not included) that will blaze along at speeds of 50+ MPH.

Spektrum SMART ESC

The ESC is waterproof, completely programmable and comes pre-wired with a high-current IC5 connector. The ESC will work with most sensorless brushless motors and is 2S-3S Li-Po and Ni-MH compatible.

Waterproof Electronics

The TENACITY DB Pro is loaded with waterproof electronics including the receiver, servo and ESC. Everything is sealed against the elements allowing you to splash in the rain, spin in the mud and make tracks in the snow. It's full-throttle freedom to run anytime, rain or shine.

LED Light Bar

The fun doesn't stop even when the sun goes down with the TENACITY DB Pro. Brilliant LED lights on the integrated light bar cast more than enough illumination for running at night.

Fully Caged Chassis with Body Panels and Driver Cockpit

The fully caged chassis, body panels and drivers add to the TENACITY DB Pro's scale looks and provides you easy access to the chassis.

Flip-Top Cage

The TENACITY DB Pro features a unique hinge cage that allows for easy access to the vehicle interior for battery loading and maintenance.

4X4 Driveline With Adjustable Differentials

Full-time four-wheel drive provides increased traction and handling. The front, center and rear differentials can also be tuned for various conditions and now come with 4 spider gears in each differential.

Metric Hardware

Complete metric hardware is featured throughout the TENACITY DB Pro, including bearings, screws and nuts.

Officially Licensed Falken Wildpeak MT Tires

Working together with Falken Tires, the TENACITY DB Pro has a scaled down Wildpeak MT tires that have an aggressive tread pattern that handles any terrain. From the asphalt to the dirt, the Falken Wildpeak MT tire lasts long, performs well and has great tread life.

Officially Licensed Method Wheels

Working together with Method Wheels, the TENACITY DB Pro comes equipped with scaled down wheels that look like they are right off the factory truck.

Spektrum™ DX2e Active™ Radio System

The Spektrum™ DX2e Active™ radio system offers several advanced, useful features:

  • AVC control
  • 3-position throttle limiting switch
  • travel adjust
  • Connects to the Spektrum Dashboard App
  • Optional Smart Phone Mount available
  • Optional Speedometer Add-on available
Spektrum&trade Dashboard App
  • Connect your mobile device wirelessly via Bluetooth to your DX2E ACTIVE transmitter *
  • View top speed, battery voltage and more in real-time*
  • Program select transmitter settings
  • Optional phone mount offers the ability to mount your Android or IOS mobile device directly to the DX2E Active

* Requires optional Bluetooth Module (SPM6741), DSMR® telemetry receiver or TM1500 Telemetry Module (SPM6742), optional RPM sensor (SPMA9560) and cell phone mount (SPM6745)

iPhone App Store
Google Play Store

 

Speedometer Add-On

 

Adding the optional Spektrum™ Speedometer allows you to instantly see your vehicle's speed in real time (other items may be required). It also records top speed and features an easy-to read LED screen.

TECHNICAL SPECIFICATIONS:

Approximate Assembly Time: No assembly required
Battery Input Lead: IC5
Body: Race inspired scale, trimmed and screen printed
Brakes: Integral with ESC
Bushing Material: Metal
Charger: Sold separately
Chassis: 0.16" (4mm) thick 6061-T6 aluminum
Completion Level: Ready-To-Run
Differential: Sealed spiral cut bevel gear
Drivetrain: 4WD Shaft Drive
Final Drive Ratio: 9.73:1
Gear Pitch: 1.0 Module
Ground Clearance: 1.50" (38.1mm)
Height: 6.89" (175mm)
Internal Gear Ratio: 3.89:1
Length: 21.1" (535mm)
Motor Size: 550
Motor Type: Non-sensored brushless 4-pole 3150Kv
Pinion: 15T,17T
Radio: 2.4GHz Spektrum DX2E Active
Receiver: Spektrum AVC (Active Vehicle Control)
Servos: Spektrum S605 steering servo, 161 oz-in (11.6 kg-cm) @ 6V
Shock Type: Aluminum body, filled w/35wt oil, 12mm
Size/Scale: 1/10
Speed Control: Dynamite Smart 130A Fuze Brushless w/IC3 battery connector
Spur Gear: 40T
Suspension: Independent w/F&R sway bar
Tire Compound: Medium-soft
Tire Diameter: 4.65" (118mm)
Tire Tread: Falken Wildpeak M/T
Track: Front and Rear: 11.5" (292.1mm)
Vehicle Type: Desert buggy
Water-Resistant: Yes
Weight: 6lbs (2.7kg) without battery
Wheel Diameter: 2.2 x 3.0" (56 x 76.2mm)
Wheel Hex Size: 17mm Hex
Wheel Type: Method short course
Wheel Width: 1.63" (41.4mm)
Wheelbase: 13.1" (332.7mm)
Width: 11.7" (297mm)

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Shipping & Returns

Shipping
$5 Flat Rate Shipping (Includes Rural)

$8.50 for Saturday Delivery

$10 for Waiheke Island

Free Instore Pickup by Arrangement

Saturday Delivery
If you order an “in stock” item on Friday before 1PM you will have the option to select Saturday Delivery. Saturday Delivery is not available in all areas and is not guaranteed. Larger parcels going to South Island on the two day service will need to be ordered on a Thursday with Saturday delivery. Saturday Delivery is not available for Rural or Dangerous Goods (Nitro Fuel).

Delivery
Once RC Hobbies 12 Ltd has confirmed acceptance of the buyer's order, we will endeavor to dispatch the buyer's order within 24 Hours unless a different time frame is specified in relation to a particular product. If we are unable to dispatch the buyer's order within the time frame specified by RC Hobbies 12 Ltd we will endeavor to contact the buyer and advise the buyer of the expected dispatch date.

In stock items are generally dispatched on the same day you place your order, unless a different time frame is specified in relation to a particular product and provided the order was placed before our daily cut off time which is usually around 2PM - 3PM.

We use Courier Post and Fastway for New Zealand orders. Deliveries are usually overnight, but please allow an extra day for big parcels to reach the South Island and for rural deliveries.

We use Courier Post for orders that can fit into overnight courier bags and Fastway for larger parcels.

Tracking emails will be sent out once parcels have been collected.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). RC Hobbies 12 Ltd will not be responsible for any order that is delivered in accordance with the buyer’s delivery instructions.


Delivery to PO Boxes
RC Hobbies 12 Ltd can send goods to PO Boxes

International Delivery.
We're based in New Zealand but we deliver all round the world. Please contact us for a shipping quote or we will send you a quote after your order has been placed.

sales@rchobbies.co.nz

Returns Policy

The item I received is not the item I ordered

Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the original item to RC Hobbies 12 Ltd. You will be provided with a no-cost return addressed courier satchel (or similar) and we will process your replacement within 1–3 days of receiving your item.

The item I ordered arrived faulty.

Please arrange with RC Hobbies 12 Ltd to return the item for testing. If we confirm that the item was damaged before leaving RC Hobbies, or was faulty out of the box, your item will be repaired or if it cannot be repaired then it will be replaced by RC Hobbies 12 Ltd free of charge. If the goods are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy.

The item I ordered did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or Fastway tracking emails we send out.

Alternatively you can call Courier Post on 0800 268 743 or Fastway on 09 634 3704

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been delivered within the timeframe we will start an investigation with Courier Post & Fastways on your behalf.

Regrettably, neither RC Hobbies nor Courier Post & Fastway are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend using “Signature Required” option which is our default option unless advise by the Buyer to use the “No Signature Required” option.

I've changed my mind and no longer want the item I ordered

Change of mind returns can be processed as long as it has been agreed by RC Hobbies 12 Ltd and the item has been returned within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive a Store Credit or refund less the restock fee and freight charges.

Restock fee

All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is 10% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not like it or did not suit you, so please choose carefully and read the descriptions in the listings as some products also require additional items to complete.

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